Privacy Policy

Important notice about text messaging data

Geneva Resorts LLC ("we," "us," or "our") does not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information we collect

Personal information

• Name, email address, phone number, and mailing address
• Payment information when you book a stay or make a purchase
• Opt-in records and timestamps for every communication channel, including SMS and email

Non-personal information

• IP address, browser type, and device information
• Website usage patterns and analytics
• Cookies and similar technologies

Guest communication

• Records of inquiries and service requests
• Reservation details and preferences
• Stay history and feedback

2. How we use your information

• Providing and improving our services
• Processing reservations and payments
• Communicating with you about your inquiries, reservations, and stays
• Improving how our website works
• Keeping our guests and property secure and preventing fraud
• Keeping records of your communication preferences and consent

3. SMS messaging and compliance

By opting in to our SMS messages, you agree to receive text messages about your reservation and stay, including booking confirmations, check-in details, reminders, and guest support.

Opt-in and consent

• You only receive messages if you have explicitly opted in.
• We keep timestamped records of every opt-in.
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws.

Opting out

• You can stop SMS messages at any time by replying STOP.
• You will receive one confirmation message, and no further messages will be sent unless you opt in again.
• All opt-out requests are processed immediately.

Message frequency and content

• Message frequency varies with your reservations and requests.
• Messages relate directly to the services you have requested.
• We do not send promotional messages without your specific consent.

Help and support

• Reply HELP for assistance, or email us at frontdesk@stayatgeneva.com.
• Guest support is available during regular business hours.

Carrier information

• Message and data rates may apply.
• Carriers are not liable for delayed or undelivered messages.
• Supported carriers include AT&T, T-Mobile, Verizon, and most regional carriers.

SMS data protection

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Sharing information with subcontractors that support our services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.

We use strict data protection measures to safeguard your SMS opt-in information and consent records.

4. Information sharing and disclosure

We do not sell, rent, or trade personal information. We may share information with:

Service providers

• Vendors who help us operate, such as payment processing and reservation software
• SMS aggregators and providers, only to deliver messages you have agreed to receive
• All service providers are contractually required to keep your information confidential and secure

Legal compliance

• When required by law or legal process, or to protect our rights
• In response to valid law enforcement requests or court orders

Business transfers

• In a merger, acquisition, or sale of assets
• In that case, your information stays protected under this policy

All of the categories above exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties, except the aggregators and providers of our text message services.

5. Data security

We use reasonable security measures to protect your personal information, including:

• Encryption of sensitive data in transit and at rest
• Secure access controls and authentication
• Regular security reviews and updates
• Employee training on data protection
• Breach notification in line with applicable laws
• Secure backups and disaster recovery

No method of transmission over the internet or electronic storage is completely secure. We use commercially acceptable means to protect your information, but we cannot guarantee absolute security.

6. Cookies and tracking

We use cookies and similar technologies to:

• Understand site traffic and how visitors use the site
• Remember your preferences
• Improve how the website works
• Measure how well our services perform

You can control cookies in your browser settings. Turning off cookies may limit some features of our website.

7. Your rights and choices

You have the right to:

• Access, update, or delete your personal information
• Opt out of marketing emails by selecting "unsubscribe" in any email
• Opt out of SMS messages by replying STOP
• Ask how we process your information
• Withdraw consent for future communications at any time
• File a complaint with a supervisory authority if you believe your rights have been violated

To exercise these rights, contact us using the details in section 10.

8. Third-party links

Our website may link to other websites. We are not responsible for their privacy practices, and we encourage you to read their policies. This policy applies only to information collected by Geneva Resorts LLC.

9. Changes to this policy

We may update this policy from time to time. The latest version will always be on our website with its effective date. For significant changes, we will notify you by email or with a notice on our website.

10. Contact us

If you have questions about this policy or how we handle your information, contact us:

By using our website and services, you consent to this Privacy Policy.